The short version of everything people ask before they get set up. Looking for pricing details? See the pricing FAQ →
What's included in the monthly fee?
Everything: professional installation, all filter changes, CO₂ refills, routine maintenance, repairs, and an annual deep-clean sanitization. One flat rate — no surprise invoices.
Can we try it before deciding?
Yes. We offer a free, no-obligation trial — we install a unit, your team uses it in the office, and if it's not a fit we take it back at no cost. Most teams don't want to give it up.
How fast can you install?
Most offices are up and running within 48 hours of signing off. Installation is usually a single visit and typically done in under an hour.
Do I still need bottle deliveries?
No. Every unit is bottleless — it plumbs directly into your existing water line and purifies on demand, so there are no bottles to store, lug, or reorder.
What areas do you serve?
We're Brooklyn-based and service the entire NY tri-state area — New York, New Jersey, and Connecticut — with on-site technicians.
What happens if a unit breaks?
Repairs are covered by your plan. Most service calls are resolved the same day by a local technician.
How good is the water?
Platinum-grade: waterREBORN multi-phase purification — activated carbon plus 1-nanometer nano-filtration — then pH-balanced, alkalized, and mineral-enriched before it reaches your cup.
Still have a question?
Talk to a real person — or just try it. We'll set up a free trial so your team can decide with the water actually in the office.